Frequently Asked Questions
Frequently asked questions
Yes. Authorized third party vendors will need to register and get approval from La-Z-Boy to get access to the e-store.
Please contact la-z-boy-us@prominate.com with any questions.
Prominate is La-Z-Boy’s preferred partner for branded merchandise and promotional items. In instances where departments require multiple bids, Prominate should always be included in a request for bid. Please direct all requests to that team and if they cannot source an item for you, they will provide the necessary referrals. Prominate will also price match comparable items if needed.
Using our preferred suppliers ensures La-Z-Boy will maintain brand compliance and consistency, globally.
Under the Contact Us section in the navigation menu, you will find the Branded Merchandise Request Form. Please fill out the form and a member of the Prominate team will reach out to you with a proposal for your specific need. Prominate is trained in La-Z-Boy’s brand identity, and are specialized in branded merchandise to suit every need. Prominate can guide you, so your choice of item is relevant, sustainable, on brand, and consistent with La-Z-Boy’s strategy and purpose.
For brand collaboration with external partners and/or other brands in La-Z-Boy’s portfolio, please reach out to Brand.Admins@la-z-boy.com
Please reach out to Brand.Admins@la-z-boy.com for La-Z-Boy’s brand guidelines.
Return policy
We will accept returns of merchandise within 14 days of delivery in an undamaged condition and in their original packaging. Please contact our Customer Support team by email at la-z-boy-us@prominate.com. In the email please provide the reason for your return and to obtain a return authorization number. Please include the original packing slip that shows your order # in the return shipment and send us the tracking information to ensure a smooth processing of your refund.
Customers will bear the return shipping cost if items are being returned for the following reasons:
Sizing issue
Item no longer needed
Item ordered accidentally
Please request a shipping label if items are being returned for the following reasons:
Item arrives damaged
Item or size received does not match what was ordered
Too many items were sent
Please note that discontinued and personalized products are not returnable.
It can take up to 5-7 working days after receipt of the undamaged returned items to complete processing your refund.
Shipping and delivery
Currently, merchandise can only be delivered within the United States, Canada and Mexico.
You can see the shipment charge in the checkout window once you have added items to your cart, entered your delivery address, and chosen the shipping method.
In stock orders will be shipped within 1-2 business days of placement. Depending on delivery location, please allow an average of 1-6 business days for UPS Ground delivery. Please note that UPS does not deliver to PO boxes. For orders placed on business days before 12 pm EST your order will ship within 24-48 hours and the following delivery times apply:
2 Day Air: on the 2nd business day
Ground: within the next 3-5 business days
For more information or if you have any questions please do not hesitate to contact us by email at la-z-boy-us@prominate.com.
Delivery addresses can be changed up until preparation of the shipment has started in our warehouse. Usually this starts immediately after we have received your order. If you need to change the delivery address of an order please reach out to our Customer Support team for assistance by sending an email to la-z-boy-us@prominate.com.
Order status and changes
Once your order ships a tracking number will be generated automatically. You will receive this tracking number via email so you can track your order and check the current delivery status of your order at any time.
Please note: It may take up to one business day after a tracking number is generated for shipment details to appear.
For more information or if you have any questions please do not hesitate to contact us by email at la-z-boy-us@prominate.com.
You are able to open your order history by clicking on your account settings. You can see the current status of your order in real time which is marked through various conditions.
For more information or if you have any questions please do not hesitate to contact us by email at la-z-boy-us@prominate.com.
Please reach out to our Support team by sending an email to la-z-boy-us@prominate.com. Please make sure to include your order reference number in your message so we can identify your request and get back to you as soon as possible.